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Crucial Conversations (Paperback, 2002, McGraw-Hill) 4 stars

The New York Times Bestseller!Learn how to keep your cool and get the results you …

Review of 'Crucial Conversations' on 'Goodreads'

4 stars

I've recently taken over management of a small engineering team, and I think this book is going to provide a very good framework for handling conversations and topics that meet the author's criteria for "Crucial Conversations"